Bank buildings in a city, image used for Manisha Dorawala blog on what your bankteller wish you knew

Going to the bank is something nearly everyone does. At some point in time, you’ve interacted with a bank teller and may do so regularly if you deposit your own checks. In school, you’re not usually taught how to handle transactions at a bank, so most people do not know the best etiquette when they go to the bank, unless they work in the industry. A lot of people expect tellers to be able to do anything they ask and have the answers to any question. Tellers have to work with all kinds of people throughout the day, so here are some tips on how you can be a great bank customer and make life easier for yourself and your teller.

Be prepared

First and foremost, be prepared when you pay a visit to the bank. If you’re making a deposit, fill out your ticket beforehand, know your account number, and have your ID ready. People frequently go to the bank with no ID and then want to withdraw from or deposit into an account, but tellers cannot complete the transaction for you without a valid form of ID.

Tell them everything you want up front

One of tellers’ biggest pet peeves is when people come up to their window, ask them to deposit a check, wait for them to do it, then deposit another check, wait, and then ask for a withdrawal from the same account. Tellers can multitask and would prefer to know everything you’d like to do so they can combine as many transactions as possible.

Avoid going at the last minute

Bank tellers understand that you only get out of work at 5 PM, but that doesn’t mean you should show up at the bank around 5:55 PM when it closes at six because you had to run other errands first. Find time over your lunch break to pay a visit to the bank, go on the weekend, or in the morning.

Count your money beforehand

It’s common for people to go to banks to cash in their change and some even have machines that will do it that customers can use themselves. If you are going to cash in or deposit change or a large amount of cash, make sure you count it beforehand and have it rolled, or in a container that’s easy to dump into a change counting machine. Expecting a teller to count out hundreds of coins while other people are waiting to complete their transactions is not a good idea.

They can’t control fees

Banks oftentimes charge a lot of fees, especially depending on the state of your account and what you’re attempting to do. Avoid getting mad at your teller for fees you have to pay; the teller has no control over this cost. You can politely ask if there’s something you can do to avoid the fee, but demanding they change it won’t happen and only makes the situation more unpleasant.